Refund policy

Your satisfaction is our top priority. Our pergolas are made with the finest quality materials so we rarely have any problems. But if your item is damaged or defective in some way, we are more than happy to assist you. Because our pergola kits are custom made to order, we do not accept returns. We recommend doing a detailed assessment of your site, climate, and installation needs before you make your purchase from us.

I want to cancel my order: If you decide you want to cancel your order and we haven't begun the process of building your pergola kit yet, we can cancel your order with no penalty and issue you a full refund. Typically, the process of building your pergola kit begins within 24 hours of ordering.

An item appears to have been damaged during shipping: If anything in your shipment appears to have been damaged during shipping, we are more than happy to assist you. Please take a picture of the damaged pieces and be sure to keep all packaging materials in case a shipping claim needs to be filed. Discarding shipping materials or box contents waives your right to get your product replaced. If your product is damaged, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out a replacement product at no cost to you.

I want to return my pergola kit: As stated above, because our pergola kits are made to order, we do not accept returns. We recommend doing a detailed assessment of your site, climate, and installation needs before you make your purchase from us.